Reseller Program Overview

You are invited to become a member of an exclusive group of data storage management resellers by joining LSC's "Protect and Serve" Reseller Program. Qualified resellers have the experience and technical expertise to bring storage peripherals and software together into one complete solution. Under this program, "Protect and Serve" Resellers can sell LSC SAM-FS systems previously not available to resellers through distributors. Included here, in detail, is information on the entire program including the following:

Please review the program requirements, and, if you qualify, click here to send e-mail directly to the reviewers. Be sure to include your correct e-mail address.

Thank you.

Sincerely,
Gregg Juettner
Vice President, Marketing

Marketing Communications

To keep competitive, you must stay well informed. As a "Protect and Serve" Reseller you will receive, on a regular basis, marketing communication materials to help keep you one step ahead of your competition. These communications include:

Late-breaking information on LSC products, technology updates, product positioning and competitive comparisons.
A monthly mail packet that includes information on LSC promotions, marketing literature, new product announcements, press articles, customer profiles and product updates.
Timely information on LSC products and programs.
News and information on new product releases, strategic relationship announcements, new technology developments, and marketing directions.

Sales Tools

A successful marketing program needs the right selling tools. As a "Protect and Serve" Reseller, a broad range of marketing materials are available to you including:

Product Marketing & Sales Guides

A comprehensive source to help you sell LSC products, including competitive information, selling strategies, product positioning, endorsements, compatibility guides and a presentation.

Strategic White Papers

Overviews of LSC's technology strategies.

Technical Spotlights

Examinations of emerging technologies.

Data Sheets

Specification data outlining features of a particular product.

Direct Mail Pieces

Sales collateral designed to create awareness and response.

Trade Article Reprints

Printed copies of articles that have included LSC.

Competitive Updates

Data sheets that provide comparisons between LSC and various competing vendors.

Quick Reference Sheets

An easy-to-read matrix, highlighting features and benefits of specific products at-a-glance.

"Protect and Serve" Resellers automatically receive a sample of each of these marketing tools. Additional quantities can be ordered through LSC's Channels Marketing Group at (612) 482-4535.

Marketing Starter Kit
LSC would like to help resellers in the program sell LSC products. So upon completion of the application process, "Protect and Serve" Resellers receive a Marketing Starter Kit with details on all marketing/support programs and product information. The kit contains:

Product Information
Detailed information on LSC products including new product announcements and related press articles.
Product literature
A supply of data sheets on LSC's SAM-FS.
Marketing Program Details
Overview of the "Protect and Serve" Reseller program.
Large Storage Configurations Stickers
A supply of "Protect and Serve" stickers intended to be used for quotes to customers, and for other uses. These stickers signify your "Protect and Serve" Reseller status with your customers and separate your company's bid from the competition.
"Protect and Serve" Logo and Advertising Materials
A set of logo stat sheets and advertising guidelines designed to make advertising LSC products easy and cost effective.

Technical Support Programs
LSC offers a technical support program to "Protect and Serve" Resellers. These services are offered under LSC's Support Program.

LSC Training
LSC's Education Department provides complete training. Training materials are available upon request.

Order Configuration Sheets
To ensure all product orders are being properly setup and configured, resellers must fax their configurations to LSC or an authorized "Protect and Serve" Distributor. A supply of Configuration sheets is included.

LSC Online
LSC Online is a direct connection to LSC's products, programs and services. Software drivers, publications, new product announcements and technical notes are available on this service. "Protect and Serve" Resellers have access to LSC with no user charge. The LSC Online service is accessed via Internet address inform@lsci.com.

Customer Service Programs

As a "Protect and Serve" Reseller, you can augment your existing support capabilities. The program includes a host of base services available directly from LSC as well as optional support services for which resellers can contract.

Standard Services

Unlimited phone access to LSC's Customer Service Center with a guaranteed four-hour or less response time.
Technical Bulletins with new product information and technical updates.
Notification of product engineering changes.
10% discount on professional and educational services.

To qualify as a "Protect and Serve" support member, resellers must fulfill the following requirements:

Complete an LSC training class.
Complete an LSC business plan.
Maintain one LSC Certified "Protect and Serve" Engineer on staff.

Note:
Resellers who are not members are referred back to an Authorized "Protect and Serve" Distributor to receive technical support. In addition, "Protect and Serve" Resellers who are not support members must offer their customers LSC service and support contracts to their end users.

Products For The Total Solution

As a "Protect and Serve" Reseller, you have the ability to sell LSC's complete Storage and Archive Manager File System.

LSC's SAM-FS is available to you exclusively through this program to help you sell a total solution to your customers.

Application Procedures

Value-added resellers must meet the following criteria to become a LSC "Protect and Serve" Reseller:

Agree to offer LSC support contracts (if not a "Protect and Serve" support member)
Conduct face-to-face selling
Have the ability to sell and support "Protect and Serve" solutions
Submit a "Protect and Serve" Reseller Application and provide three end user references
Agree to submit all pre-sale configurations for review and approval from Authorized "Protect and Serve" Distributor (footnote)

The "Protect and Serve" Reseller Certification Process:

Step 1
"Protect and Serve" Reseller Application is completed and submitted for review to LSC's Channels Marketing Department.

Step 2
LSC reviews the reseller's application.

Step 3
Reseller is notified within 7 working days as to the status of the application.

Step 4
Reseller is accepted into the "Protect and Serve" Program.

Step 5
Reseller is issued a "Protect and Serve" Reseller Number.

Return to LSC'S Home Page.

For more information, send us mail inform@lsci.com.